PRIVACY POLICY
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This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from poormouchette.com.
We are committed to protecting your privacy and providing you with transparency, regarding any personal data that we collect.
SECTION 1 – WHAT PERSONAL DATA WE COLLECT, AND WHY?
Our website collects your personal data in the following ways:
User-submitted information
Examples:
If you sign up for our mailing list, we collect your email address.
If you make a purchase through our online store, we collect the information needed to complete the sale which includes your billing and shipping addresses as well as your payment information. We may also use this information to communicate with you.
Device information
When you visit poormouchette.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse poormouchette.com, we collect information about the individual web pages or products that you view, what websites or search terms referred you to poormouchette.com, and information about how you interact with poormouchette.com. We refer to this automatically-collected information as “Device Information”.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address).
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org .
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Device Information is only collected to improve your customer experience, and to maintain site security.
SECTION 2 - CONSENT
How do you get my consent?
When you agree to enter a relationship with us, you are consenting to the practices outlined in this privacy policy.
Ways you might enter a relation with us include:
Signing up for our e-mail list – By signing up for our e-mail list you are agreeing to receive newsletters and marketing announcements that we send periodically.
Using checkout – By adding products to your shopping cart and entering your information in the checkout, you are agreeing to allow us to process your information to complete the sale.
Checkout consent also includes - instances where you have exited checkout, after entering your information but without completing the sale. In tis case, you have initiated a relationship and we may contact you regarding your shopping cart. For example, we may send you an “Abandoned Cart” email with a reminder that you have left items in your cart.
If you enter your email or mobile phone, you are agreeing to receive updates about your transactions using via those avenues of communication.
If you choose “Save my information for a faster checkout” you agree that we can store your information, to improve your experience, the next time you use our checkout.
Direct Email - If you use our contact form or email us directly, you are consenting to allow us to respond to your query, to address your questions or concerns.
How do I withdraw my consent?
If after opting-in to our e-mail list, you change your mind, you can withdraw your consent by clicking the “Unsubscribe” button at the bottom of any of our marketing emails. When you place an order through the website, we will maintain your order Information for our records, until you ask us to delete this information. If you would like to be removed from our system completely, you can make this request by contacting us at hello@poormouchette.com
GDPR Compliance: If you are a European resident, you have the right to access the personal information we have stored about you, and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@poormouchette.com and we will respond as quickly as possible. You may also contact us in writing at:
Poor Mouchette
716 SW Madison St
Portland Oregon US 97205
If you are a resident of Europe, please note that your information will be transferred outside of Europe, to both Canada and the United States. This is because Poor Mouchette is located in the United States and Shopify (our e-commerce service provider) is located in Canada.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required to do so, by law, if you violate our Terms of Service, or to protect our rights.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. located in Canada. They are our e-commerce service provider which means that they provide us with the software and security that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the Shopify application. Shopify stores your data on a secure server behind a firewall. They are GDPR and PCI compliant. Shopify now permits full account deletion, in compliance with GDPR regulation. If you would like your account deleted, you can make your request by contacting us and then we, Poor Mouchette (the merchant) will contact Shopify on your behalf to complete your request.
Payment
Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that transaction is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more information, please refer to Shopify’s terms of service and their privacy statement.
Terms of Service https://www.shopify.com/legal/terms
Privacy Statement https://www.shopify.com/legal/privacy
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers we use to maintain poormouchette.com and to process your orders will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors (Apple Pay, PayPal, etc.), have their own privacy policies in respect to the information we are required to provide to them for your transactions.
For these providers, you may want to read their privacy policies, to better understand the manner in which your personal information will be handled by them.
Please be aware that these providers may be located in, or have facilities that are located in, different jurisdictions. If you elect to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider operates.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer under the umbrella of this Privacy Policy or our website’s Terms of Service.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We will not sell or use your information for anything other than what it is intended for, eg. to process your order, communicate with you about your order, or to improve your user experience.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Though no method of transmission over the Internet or electronic storage is 100% secure, our processor (Shopify) follows all PCI-DSS requirements and they implement additional, generally-accepted, industry standards.
SECTION 7 - COOKIES
As stated above, by using our site you consent to allow us to collect cookies from your device and browser. We collect cookies to better understand your Shopify experience, and for our website’s specific Google Analytics data, which allows us to review the general behavior of the website, and improve upon its functionality.
Examples of Shopify Cookies – cookies are unique, generated tokens which allow you to have a customized experience when visiting a website. Cookies make it possible to add items to your shopping cart, and keep them there, until you are ready to check out. Shopify also tracks your activity with a series of user-related cookies that tell us how long you stayed on the website, how many times you have recently visited, and what page you used to enter the site. These details help businesses to better understand their clients, and to see where a website might be underperforming, in terms of speed or ease of use.
Examples Google Analytics Cookies – Demographic details, like the country, state, and city of the device IP that you used to access poormouchette.com. Google Analytics also tracks the pages you visit, how long you stay on those pages, entrance and exit pages, the browser you use, and the type of device you used to access the site. Like Shopify, google analytics cookies give us useful information about customer behavior and site performance.
You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority (18 years or older in most states) in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. Changes and clarifications take effect immediately upon being published to the website. If we make changes to this policy, we will note, here, that it has been updated.
QUESTIONS AND CONTACT INFORMATION
If you would like to take any action, or request any information in regard to any personal details we may have about you, feel free to contact us at hello@poormouchette.com or by physical mail at:
Poor Mouchette
RE: Privacy Policy Request
716 SW Madison St
Portland Oregon US 97205